Dear Customers,

First of all, Homely & Roomy sincerely apologizes for any unsatisfactory experiences you may have had with our products.

Here are the steps to report a product issue or request a return. Please note that whether your order is lost, defective, or you want to return it for any other reason, you can follow these steps:

• Step 1: Using the email you used to place your order, send an email to support@homelyroomy.com.
• Step 2: Send us an email using the following template:

Subject: I want to report a product issue/report a lost order/request a return for order [enter your order ID]

Body:

Dear Homely & Roomy,

I want to report an issue with my order [enter the issue you encountered with your order].

I am not satisfied because:

[describe your dissatisfaction with the order]

I would like to:

[enter your desired resolution]

Thank you very much!

Note: If the order is defective, please provide us with pictures and videos of the product to expedite the process.

• Step 3: Send us the email, and we will respond to you as soon as possible.

Thank you very much!